Shipping and Delivery

SHIPPING AND DELIVERY POLICY

As CİCA KOZMETİK SANAYİ TİCARET LİMİTED ŞİRKETİ, we strive to deliver your orders to you in the fastest and safest way possible. You can find all the details regarding our shipping and delivery processes below.

1. Order Preparation and Shipping Time

  • Fast Shipping: Your orders placed before 14:00 on weekdays will be handed over to the shipping company on the same day or within 1-2 business days at the latest.

  • Weekends and Public Holidays: Orders placed on Saturdays, Sundays, and public holidays will be processed and shipped on the first following business day.

2. Shipping Fees and Free Shipping Policy

  • Free Shipping: Shipping is free for all your purchases above the lower limit specified on the top banner of our website.

  • Flat Shipping Fee: For orders below the free shipping limit, a flat shipping fee, which is clearly displayed during the payment step, will be added to your order total.

3. Delivery Times and Tracking

  • Delivery Time: Once your order is handed over to the shipping company, it is generally delivered to your address within 1-3 business days, depending on your city and district.

  • Shipping Tracking: When your order is shipped, a Shipping Tracking Code will be sent to the e-mail address and phone number registered in our system. You can track the real-time location of your package with this code.

4. Important Considerations Upon Delivery

It is very important to us that our cosmetic products reach you complete and undamaged:

  • When the courier arrives with your package, please check the outer packaging before accepting it.

  • If you see any damage such as crushing, tearing, bursting, or wetting on the package, you must ensure the courier prepares a Damage Assessment Report and do not accept the package.

  • For damaged items where a report has been filed or that have been documented with video/photos while opening the package, please contact us immediately via destek@cicakozmetik.com. Your new product will be shipped as soon as possible.

5. Absence at Address and Incorrect Address

  • If you are not at your address during the delivery, the shipping company will leave your package at the nearest branch and inform you via SMS.

  • Packages left at the branch must be picked up within 3 business days. Shipping fees for the reshipment of packages that are not picked up on time and returned to us belong to the buyer.

6. Contact

You can contact us for any questions, delays, or support requests regarding shipping and delivery processes:

  • Company Name: CİCA KOZMETİK SANAYİ TİCARET LİMİTED ŞİRKETİ

  • Address: Aziziye Mah. Gazi Cad. No: 134/D İç Kapı No: 1 Karasu / Sakarya – Turkey

  • E-mail: destek@cicakozmetik.com

  • Website: www.cicakozmetik.com